Returns

If you are not completely satisfied with your order, simply return the item(s) to us within 14 days of placing your order and in its original condition with all tags connected.

Upon receipt we will exchange or refund the items. Please allow up to 10 working days for exchanges and refunds to be processed.

Please Note:

The item(s) is your responsibility until it reaches us so for your own safety we recommend you return item(s) using a recorded Royal mail service that carries insurance.

We can only accept returns sent via Royal Mail.

Please enclose the original paperwork stating clearly if you would like an exchange or refund.

Exchanges

If you are requesting an exchange please state clearly the style name size and colour of the replacement item. Exchanges can only be made for items up to the same value of the original order. If you select a lower priced item we will refund the difference to you.

Refunds

Please allow up to 3 working days for the refund amount to appear in your bank account.

Faulty Item/Incorrect Item Received

If you have been sent a faulty or incorrect item please email customer services at orders@designertrainers.com quoting your order number and the nature of the problem with your order and we will be happy to advise how to proceed with your return.